Patient Services Representative-… at MaineGeneral… · Waterville

Job Summary:

MaineGeneral Health is offering an exciting opportunity for an individual to join our team as a Patient Service Representative (PSR). This position is vital role in our department. You are expected to giving our patients exceptional customer service the moment they walk into our practice. A Patient Services Representative greets the patient, verifies insurance, confirms patient demographics, accepts co-payments and makes follow-up appointments if necessary. These are just some of the important responsibilities the Patient Services Representative has to ensure our patients enjoy the best healthcare experience possible. This position requires excellent communication, computer and phone skills and the ability to multi-task!

Job Description:

Responsibilities:

• Greets and registers patients in a prompt, courteous and helpful manner.
• Answers telephones, takes messages, provides non-medical information and distributes calls.
• Use electronic medical records system to provide information and/or request information from providers and other clinical personnel.
• Schedules appointments for routine and acute care.
• Assists with coverage in other areas of front office as needed.
• Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard.
• Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated.
• Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient's electronic medical record and as appropriate.

The ideal candidate will have:

• Excellent customer service skills
• Proficiency in a suite of Microsoft Office applications
• Billing/coding experience helpful, medical terminology preferred, accounts receivable/cash handling experience
• Ability to work independently, effective time management and problem solving skills, able to manage multiple priorities
• Detail-oriented, with strong organizational skills and ability to multitask
• Confident and effective oral and written communication skills

Compensation Information:

$19.50 - $34.13

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

40

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .