Technology Project Manager at MAHEC in Asheville, NC

JOB SUMMARY:

The Technology Project Manager is an individual contributor on the MAHEC (Mountain Area Health Education Center) Information Technology Team. This role supports a wide range of technology projects including but not limited to software development, network upgrades, server upgrades, application implementation, and clinical system enhancements. The Technology Project Manager ensures that all projects adhere to established timelines and budgets, facilitates timely communication, and keeps key organization stakeholders engaged and informed throughout the project lifecycle.

The person in this role will help develop and manage scheduled project reviews with team leads and organizational leadership, ensuring consistency, transparency, and alignment across all technology initiatives.

The Technology Project Manager will also contribute to the design and delivery of standardized project management tools; create systems and processes to keep project stakeholders on task; provide consistent and frequent project updates; and guide teams in the effective use of project management practices to maximize productivity and return on investment. 

To be successful, the Technology Project Manager must build strong working relationships with staff at all levels, including management, healthcare providers, MAHEC executives, vendor partners, and external organizations. Additionally, this role will provide guidance on best practices in project management to support effective learning, ensure clarity of responsibilities, and help keep projects on schedule and within budget.

SPECIFIC RESPONSIBILITIES:

• Plans, implements and monitors progress of projects throughout the life cycle.
• Maintains detailed budgeting of projects – including personnel, invoicing, and requisitions.
• Demonstrates the ability to break down complex problems and projects into manageable tasks for stakeholders and team members.
• Oversees bi‑weekly Leadership Team project reviews, sprint planning sessions, and hybrid or waterfall project check‑ins, including reviews and retrospectives.
• Provides subject matter expertise in project management tools and strategies, helping introduce and sustain efficiencies in the organization’s software and project management processes.
• Collaborates with leaders and technology professionals to accurately scope project timelines and benchmarks, ensuring all critical milestones are met.
• Ensures the development of clear project objectives and measurements to guide evaluation of success.
• Builds the skills and knowledge of other MAHEC staff to effectively use project management tools for smaller initiatives, including developing project templates as needed.
• Supports and maintains a technology resource plan and manages the project “parking lot” to track and organize future prioritized work.
• Contributes to the development of communication plans that keep stakeholders informed and engaged regarding project plans, progress, and status updates.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Project Manager may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

PROJECT MANAGEMENT

• Ability to prioritize and manage multiple projects to deliver high‑quality results while meeting established timelines and budgets.
• Experience coaching and mentoring others in project management concepts, best practices, and effective use of project management tools.
• Demonstrated ability to influence others to complete tasks, with strong negotiation and collaboration skills.
• Excellent communication and interpersonal skills, enabling effective interaction with a wide variety of stakeholders and varying levels of technical knowledge.
• Proven ability to execute the full project lifecycle, including needs assessment, planning, development, coordination, implementation, facilitation, and evaluation.
• Strong critical thinking and problem‑solving skills to identify issues, improve processes, and implement effective solutions.
• Ability to work independently with strong organizational, analytical, and time‑management skills.
• Excellent skills in Microsoft Office including Word, Excel, and PowerPoint
• Project Management software configuration (e.g. DevOps, Monday, Jira, Trello, Asana, Smartsheet, etc.) required.

FOREIGN LANGUAGE

• None.

PHYSICAL DEMANDS

Position requires sitting frequently.  Must be able to use a computer to input and review results of work on a typical computer monitor.

SUPERVISORY RESPONSIBILITIES:

N/A

EDUCATION AND EXPERIENCE

• Any combination of education and/or experience equivalent to a bachelor's degree in business, education, or a healthcare-related field, 2-3 years of hands- on project management, within a complex technical team within a large complex organization.
• Experience with the Microsoft product suite preferred.
• Strong critical thinking and problem-solving skills.
• Demonstrated discretion in dealing with confidential medical, fiscal, and personnel information.
• Knowledge and experience of Agile and Scrum practices highly desirable

CERTIFICATES, LICENSES, REGISTRATIONS:

• Scrum Master and/or PMP preferred but not required based on experience.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.