Assistant Manager - Technical Service at Mahansaria Group in Hyderabad

Key Responsibilities:

1. Product Development & Testing

• Conduct product testing and inspection activities on a monthly basis
• Ensure quality standards and performance benchmarks are met

2. Claim Handling & Resolution

• Manage customer claims through inspection and resolution
• Maintain a turnaround time (TAT) of 48 hours

3. Product Knowledge & Training

• Deliver product training sessions to:
• Distributors (3 per month)
• Customers
• Tyre fitters

4. Product Recommendation & Field Visits

• Conduct site visits and studies (2 per month)
• Provide product recommendations based on application and usage

5. Market Intelligence

• Perform competitor analysis including:
• Product performance
• Scrap/site studies
• Campaigns and activities
• Share insights as required

6. Sales Support & Lead Generation

• Support sales team through joint visits and technical inputs
• Assist in identifying and generating new leads

7. Customer Engagement & Feedback

• Collect and document:
• Product testimonials (1 per quarter)
• Voice of Customer (VOC) feedback (2 per quarter)

8. Data Collection & Reporting

• Gather data from OE dealers and distributors (2 per month)
• Maintain structured reports for analysis

9. Key Account Visits

• Visit large customers (fleet size >30 vehicles) (3 per month)
• Strengthen relationships and provide technical support