Ecommerce Operations Associate at madhappy in Los Angeles, CA

Summary: Madhappy is a clothing brand focused on optimism and mental health advocacy. They are seeking an Ecommerce Operations Associate to manage product catalog setup, coordinate with content teams, and ensure the smooth operation of their ecommerce platform. Responsibilities: - Maintain and organize product data from VLP/linesheets and translate it into Shopify-ready imports - Build and QA products in Shopify: titles, variants, pricing, compare-at, SKU/UPC, taxonomy, tags, collections, metafields/metaobjects, SEO fields, redirects - Ensure data hygiene and consistency across attributes (fit, fabric, color, collection, season, gender, etc.) - Own import workflows (CSV + bulk editor tools), QA after import, and fix edge cases - Own a launch checklist and timeline, working with Content to ensure product imagery is shot, delivered, and complete before launch - Ensure product images are optimized for conversion: correct ordering, consistent cropping/aspect ratios, compression/format, filenames, alt text - Perform pre- and post-launch QA: PDP completeness, correct imagery, pricing accuracy, variant availability, size charts, and merchandising placement - Run daily/weekly reports for the ecommerce lead: best sellers, low stock, size sell-through, inventory risk, new arrivals performance, category/collection summaries - Support basic GA4 reporting needs (pulling standard reports, assisting with funnel snapshots, flagging anomalies to the senior)Assist with merchandising execution in Shopify: collection ordering, badges, featured placements, cross-sell collection maintenance - Understand key Shopify Flow and MESA automations and the required tags/metafields that power them - QA that new products/tags/metafields align with automation rules; help troubleshoot exceptions - Maintain a simple automation reference doc (triggers, dependencies, common failure modes) - Build a clean product setup process and “source of truth” sheet template for imports - Reduce launch errors through checklists and QA - Deliver consistent reporting cadence (including GA4 pulls) that supports trading decisions - Establish safe procedures for changes that interact with Flow/MESA automations Required Qualifications: - Advanced Google Sheets / Excel skills (xlookup/vlookup, index-match, pivot tables, query/filter, data validation; comfortable with CSV imports/exports) - Strong Shopify admin experience, including bulk editing and product/variant setup - Working proficiency in GA4 (able to pull ecommerce performance views, basic funnel checks, and troubleshoot obvious anomalies with guidance) - Extremely detail-oriented with strong QA instincts and follow-through - Tech-proficient and able to learn/maintain operational automations Preferred Qualifications: - Experience with Algolia merchandising/search operations (synonyms, collections, search relevance support) - Experience with catalog feeds (Google Merchant Center / Meta catalog) and basic troubleshooting - Familiarity with image optimization best practices for ecommerce - Experience with Shopify Flow, MESA, or similar workflow automation tools Required Skills: Google Sheets, Excel, Shopify administration, CSV import/export, GA4, Shopify Flow, MESA, Product catalog management, Data validation, Pivot tables, Vlookup, Xlookup, Index-match, Quality assurance instincts, Follow-through Benefits: 15 days PTO, and 9 days sick pay annually, Paid holidays, Health, dental, and vision insurance with 75% premium coverage by Madhappy, Retirement plans available, $600 quarterly health stipends, Employee discount and early access to products