MADFIN→
Key Account Manager at MADFIN in Riga, Riga, Latvia
Skills
Job Description
We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. We are looking for experienced Key Account Manager to join our rapidly growing team.
Key Responsibilities:
Build, manage, and grow long-term relationships with clients.
Manage and expand relationships with existing clients, ensuring high satisfaction and retention.
Support pricing discussions, transaction volume forecasting, and contract negotiations.
Conduct documentation pre-checks and coordinate with compliance teams.
Oversee onboarding of new clients, ensuring smooth processes and compliance with regulatory requirements.
Represent the company at industry events, conferences, and trade shows to promote services and attract new clients.
Collaborate with internal teams (product, operations, compliance, finance) to ensure seamless service delivery and client success.
2–3+ years of experience in the payments/fintech industry.
Solid background in card acquiring (mandatory).
Proven track record in client management, partnerships, or business development.
Strong understanding of payment processes, merchant needs, and industry regulations.
Excellent verbal and written communication skills in English.
Strong negotiation, presentation, and interpersonal skills.
Competitive salary based on your experience and contribution
Excellent health insurance after successful completion of the probation period — including extensive medical coverage, mental health support, and dental care
Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge
Hybrid work setup — flexible hours with a mix of in-office and remote work
Friendly and collaborative team — we value transparency, initiative, and support each other
Opportunity to grow together with the company and take on new responsibilities as we scale
Startup environment where your voice matters and ideas turn into features fast
Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!