Starbucks Daily Operations Leader, Somerset… at Macy's · 2750 W…

Summary: Macy's is a storied company that has been part of America's heart for over 160 years. They are seeking a Starbucks Daily Operations Leader to direct daily operations of the licensed Starbucks café, ensuring efficiency and adherence to brand standards while providing exceptional customer service and coaching team members. Responsibilities: - Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality - Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Selling behaviors - Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development - Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests - Monitor labor productivity to balance customer service needs with cost control - Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs - Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership - Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies - Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct - Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - In addition to the essential duties mentioned above, other duties may be assigned Required Qualifications: - Candidates with a High School diploma or equivalent are encouraged to apply - Must be ServSafe certified or have food handler permit as required by state or local health department - This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands - Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs - Stooping, kneeling, crouching, and climbing ladders - May involve reaching above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs Preferred Qualifications: - Retail, food service, or customer service experience preferred Required Skills: ServSafe certification, Food safety, Sanitation, Cash handling, Inventory management, Sales monitoring, Profit and loss management, Regulatory compliance, Coaching Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, Tuition reimbursement