Starbucks Daily Operations Leader, Cherry Hill -… at Macy's · 2000…

Summary: Macy’s is a storied retail company that has been a part of American culture for over 160 years. The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café within Macy’s, ensuring compliance with brand standards and delivering quality customer service while developing team members and managing operational goals. Responsibilities: - Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality - Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Selling behaviors - Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development - Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests - Monitor labor productivity to balance customer service needs with cost control - Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs - Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership - Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies - Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct - Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - In addition to the essential duties mentioned above, other duties may be assigned Required Qualifications: - Candidates with a High School diploma or equivalent are encouraged to apply - Must be ServSafe certified or have food handler permit as required by state or local health department - This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands - Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs - Stooping, kneeling, crouching, and climbing ladders - May involve reaching above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs Preferred Qualifications: - Retail, food service, or customer service experience preferred Required Skills: Food Safety, ServSafe Certification, Cash Handling, Inventory Management, Sales Monitoring, Coaching, Sanitation Compliance Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, Tuition reimbursement