Starbucks Daily Operations Leader, Biltmore… at Macy's · Phoenix

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Daily Operations Leader works alongside Baristas to deliver quality customer service and expertly crafted beverages, modeling the operational standards that define the Starbucks Experience.

The Daily Operations Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Daily Operations Leader positively influences others, strengthens leadership skills, and creates an uplifting experience for both customers and colleagues.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.  Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

• Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Selling behaviors.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership & Coaching – Demonstrates strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.

Customer Focus – Commits to delivering exceptional customer experiences and effectively resolves concerns to maintain satisfaction and loyalty.

Organizational & Problem-Solving Skills – Applies solid organizational and problem-solving abilities to manage multiple priorities and ensure smooth café operations.

Business Acumen – Understands basic business principles to support sales goals, control expenses, and ensure accurate cash handling.

Food Safety & Compliance – Knowledgeable in food safety, sanitation, and regulatory standards, maintaining a clean, safe, and compliant café environment.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. Retail, food service, or customer service experience preferred. 
• Must be ServSafe certified or have food handler permit as required by state or local health department. 
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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