Retail Support Associate - Shoe Expeditor,… at Macy's · 1900…

Summary: Macy's is a storied retail company with a rich history of over 160 years. They are seeking a Retail Support Associate to ensure smooth operations in the Women’s Shoe department by providing exceptional customer service and maintaining an organized store environment. Responsibilities: - Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly - Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns - Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues - Assist in locating and pulling merchandise to fulfill digital customer orders - Maintain an orderly and visually appealing store by arranging and replenishing displays - Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock - Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Ability to communicate and share information with diverse groups of customers and peers - Self-starter able to adapt quickly to changing customer expectations and needs - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Resourceful and responsive to changing priorities - Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays - This position requires heavy lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders - May involve reaching above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and handheld electronic equipment Required Skills: Cash register operation, Inventory management, Price updating technology, Responsiveness Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice