Retail Support Associate - Shoe Expeditor,… at Macy's · 501…

Summary: Macy's is more than just a store, and they are seeking a Retail Support Associate to enhance operations in their Women’s Shoe department. The role involves assisting customers, processing transactions, and maintaining the organization of the shoe department to ensure a positive shopping experience. Responsibilities: - Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly - Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns - Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues - Assist in locating and pulling merchandise to fulfill digital customer orders - Maintain an orderly and visually appealing store by arranging and replenishing displays - Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock - Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Ability to communicate and share information with diverse groups of customers and peers - Self-starter able to adapt quickly to changing customer expectations and needs - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Resourceful and responsive to changing priorities - Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays - This position requires heavy lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders - May involve reaching above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and handheld electronic equipment Required Skills: Customer service, Inventory management Important Skills: Cash register operation, Product knowledge Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice