Retail Selling Support Associate - Womens… at Macy's · 4298…

Summary: Macy's is a storied company that has been part of America's fabric for over 160 years. The Retail Selling Support Associate role focuses on providing exceptional customer service in women's clothing, helping customers express their style through engaging conversations and maintaining a welcoming shopping environment. Responsibilities: - Actively circulate the sales floor to understand each customer’s needs - Share the benefits of our loyalty programs - Guide customers through a seamless shopping journey from start to finish - Maintain merchandise standards - Support fitting room and sales floor upkeep - Assist with fulfillment to ensure a polished, shop-ready environment - Greet teammates with a warm hello - Review sales goals - Learn about new arrivals and top-selling items - Stay up to date on current trends and promotions - Offer a warm welcome - Make eye contact - Create friendly, personal conversations to create customer relationships - Maintain a shoppable space by recovering the floor and fitting rooms - Updating signs and pricing - Support any needed merchandise moves - Share our Loyalty program benefits - Make sure customers have all they need - End with a sincere thank-you - Walk the package around and use the customer’s name - Support one another with honesty, care, and collaboration - Strive to improve every day - Take pride in our work - Achieve sales goals - Learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales Goal Achievement, Credit Account Management, Loyalty Program Knowledge, Cash Register Operation, Use of Handheld Electronic Devices Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice