Retail Recovery Associate, Wheaton Plaza - Part… at Macy's · 11160…

Summary: Macy's is a storied retailer with over 160 years of history, and they are seeking a Retail Recovery Associate to enhance customer experiences. This role involves connecting with customers, providing product recommendations, and maintaining a welcoming shopping environment. Responsibilities: - Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience - Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer - Offer options and solutions to customers to complete the sale - Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement - Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items - Maintain department recovery standards, including selling floor and fitting rooms - Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices - Comfortable communicating with customers virtually, via phone, and in person - Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events - Utilize point of sale technology and applications to help in selling and fulfilling customer orders - Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources - Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments - Partnership with the total team to drive sales and deliver the customer experience - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department - Frequent use of computers and handheld electronic equipment - Reaching, including above eye level, crouching, kneeling, stooping and color vision - This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders - Lifting and moving items weighing up to 30 lbs Required Skills: Product Knowledge, Point of Sale Technology Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice