Retail Fulfillment Associate, Victoria Gardens… at Macy's · 7855 Kew…

Summary: Macy's is a storied retail company that has been part of American culture for over 160 years. The Retail Fulfillment Associate will create a seamless shopping experience by engaging with customers on the sales floor and fulfilling online orders with care. Responsibilities include selecting merchandise, packing orders, and maintaining a positive customer interaction throughout the process. Responsibilities: - Our colleagues begin each day energized and ready to make an impact - They wear their name badge with pride and greet teammates with a warm hello - Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success - Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results - On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment - Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves - They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name - Behind the scenes, they wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success - We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities - And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Cash register operation, Order fulfillment, Inventory restocking, Use of handheld equipment, Sales goal achievement Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice