Retail Fulfillment Associate, St Charles Town… at Macy's · 11200…

Summary: Macy's is a storied retail company that has been part of America's culture for over 160 years. They are seeking a Retail Fulfillment Associate who will drive a great shopping experience by supporting operational activities, ensuring timely order fulfillment, and providing excellent customer service. The role requires flexibility and teamwork to adapt to a fast-paced retail environment. Responsibilities: - Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly - Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer - Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup orders - Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category - Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Enjoy meeting people, learning about them, and sharing information - Ability to communicate and share information with diverse groups of customers and peers - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Order Fulfillment, Packing Techniques, Use of Handheld Equipment, Cash Register Operation Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice