Retail Fulfillment Associate, Mall in Columbia -… at Macy's · 10300…

Summary: Macy's is a storied retail company that has been part of America's traditions for over 160 years. The Retail Fulfillment Associate plays a crucial role in providing a seamless shopping experience by engaging with customers and handling back-of-house fulfillment tasks such as selecting and packing online orders. Responsibilities: - Greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive - Review goals, learn about new products and promotions, and prepare the store for success - Focus on the customer by greeting warmly, actively listening, and resolving issues - Maintain a shoppable space by recovering the floor, updating signs and pricing, and restocking merchandise - Share loyalty program benefits, ensure customers have all they need, and end interactions with a sincere thank-you - Organize the stockroom, complete orders, and set the team up for the next day’s success Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Order Fulfillment, Cash Register Operation, Inventory Management, Merchandise Tagging, Stockroom Organization, Sales Goal Achievement Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice