Retail Fulfillment Associate, Cumberland Mall -… at Macy's · 2860…

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Retail Fulfillment Associate who will play a key role in creating a seamless shopping experience for customers by combining sales floor engagement with back-of-house fulfillment responsibilities. The role involves selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickups while maintaining a positive customer experience. Responsibilities: - Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results - On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment - Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves - They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. Behind the scenes, they wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success - We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities - And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Order Fulfillment, Inventory Management, Cash Register Operation, Use of Handheld Equipment, Sales Goal Achievement, Customer Service Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice