Retail Fulfillment Associate, Colonie Center -… at Macy's · 200 Wolf…

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. The Retail Fulfillment Associate will play a crucial role in providing a seamless shopping experience by engaging with customers on the sales floor and managing online order fulfillment. This position requires a focus on customer service, teamwork, and operational excellence to support store success. Responsibilities: - Greet customers with genuine hospitality and resolve issues with professionalism - Select merchandise, pack and ship online orders with care, and assist with in-store and curbside pickup - Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves - Share Loyalty program benefits and ensure customers have all they need before thanking them and walking the package to them - Organize the stockroom, complete orders, and set the team up for the next day’s success Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Customer Communication, Order Fulfillment, Merchandise Handling, Cash Register Operation, Use of Handheld Equipment, Sales Goal Achievement, Inventory Restocking, Resourcefulness, Dependability Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice