Retail Fragrances Sales Support Associate - Dior,… at Macy's · 250…

Summary: Macy's is a storied retail company that has been a part of America's heart for over 160 years. They are seeking a Fragrance Sales Support Associate responsible for providing professional customer service, demonstrating fragrances, and contributing to the department's success. Responsibilities: - Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary - Explain and demonstrate use of fragrances through actual application or card application - Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies - Attend product training classes and seminars - Ensure proper presentation, organization, storing, and replenishment of stock - Participate in pre-selling and sales driving events to maximize sales - Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) - Ensure work area is free from hazards and work in a safe manner - Adhere to Asset Protection and inventory control and compliance procedures - Be in compliance with all hygiene standards - Follows shortage programs and procedures - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - Dependable attendance and punctuality Required Qualifications: - High School Diploma or equivalent required - 1-2 years related experience - Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers - Resourceful and able to adapt quickly to changing priorities - Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Customer service, Fragrance knowledge Important Skills: Inventory management, Interpersonal skills Nice-to-Have Skills: Teamwork, Adaptability, Communication Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice