Retail Fragrances Sales Support Associate -… at Macy's · 7855 Kew…

Summary: Macy's is more than just a store; it’s a story that has captured the hearts of America for over 160 years. The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances, as well as contributing to the department's success through various operational duties. Responsibilities: - Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary - Explain and demonstrate use of fragrances through actual application or card application - Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies - Attend product training classes and seminars - Ensure proper presentation, organization, storing, and replenishment of stock - Participate in pre-selling and sales driving events to maximize sales - Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) - Ensure work area is free from hazards and work in a safe manner - Adhere to Asset Protection and inventory control and compliance procedures - Be in compliance with all hygiene standards - Follows shortage programs and procedures - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - Dependable attendance and punctuality Required Qualifications: - High School Diploma or equivalent required - 1-2 years related experience - Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers - Resourceful and able to adapt quickly to changing priorities - Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Fragrance Product Knowledge, Inventory Control, Cash Register Operation, Use of Handheld Equipment Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice