Retail Fragrances Sales Leader, West Acres - Full… at Macy's · 3902…

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Fragrance Team Leader to drive sales and enhance customer service within the Fragrance department, while developing and motivating a team to meet sales goals and execute company events. Responsibilities: - Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales - Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience - Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan - Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals - Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance - Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items - Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back - Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches - Build brand loyalty through engaging customers in our rewards program - Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning - Remain up to date on product knowledge by attending virtual and in-person training from designated brands - Merchandise new receipts, process damages, testers and select merchandise to return to vendors - Adhere to safety and hygiene standards; comply with asset protection control procedures - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement - Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area - Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals - Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines - Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments - Ability to think creatively, strategically, and technically to address business challenges and opportunities - Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met - Partnership with the total Beauty team to drive line sales and deliver the customer experience - Leads by example and motivates team to reach goals - Inspires customers to buy and help them look and feel beautiful and confident - Enthusiastic about the beauty industry and have the skills to provide outstanding customer service - Possess a passion and a business-minded attitude to succeed in a performance-based work environment - Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand - Able to resolve customer problems in a constructive and forward-looking manner - Manage multiple tasks at once in a fast-paced environment - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - 1 to 2 years of relevant work experience - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department - Frequent use of computers and handheld electronic equipment - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders - May involve reaching above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays Required Skills: Product Knowledge - Fragrance and Beauty, Sales Analysis, Customer Relationship Management, Event Execution, Merchandising Benefits: Comprehensive health and wellness coverage, 401(k) match to invest in your future, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice