Retail Fragrances Sales Associate - Jo Malone,… at Macy's · 4141…

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Fragrance Sales Associate who will create a welcoming environment and provide exceptional customer service by engaging customers with personalized fragrance recommendations and maintaining a shoppable space. Responsibilities: - Create a warm, welcoming environment through genuine hospitality and exceptional customer service - Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - Demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage - Maintain a clean, organized, and prepared sales floor for customers - Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships - Maintain a shoppable space by merchandising new receipts, processing damages, and updating signs and pricing - Share loyalty program benefits and ensure customers have all they need before they leave - Support one another with honesty, care, and collaboration - Strive to improve every day and take pride in achieving sales goals Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience - Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services - Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology - Be comfortable communicating and collaborating with customers and colleagues - Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Meeting and surpassing daily sales goals by delivering exceptional service - Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience - At least 1 year of customer service or selling experience required - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Fragrance product knowledge, Point-of-sale technology, Clienteling tools, Merchandising, Inventory management Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice