Retail Cosmetics Sales Associate - Clarins,… at Macy's · 151 W…

Summary: Macy's is a storied retail company that has been part of America's fabric for over 160 years. They are seeking a Retail Cosmetics Sales Associate to support beauty needs, drive sales, and build strong client relationships while providing expert guidance on beauty products. Responsibilities: - Greet customers in a friendly and helpful manner - Use product knowledge to give expert guidance to each customer based on their wants, features, and choices - Build a relationship with customers by introducing them to beauty products and finding out their hidden needs - Show and teach the use of all beauty products by applying them on the customer - Keep proper display, organization, storage and restocking of inventory - Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program - Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets - Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested - Merchandise new arrivals, process damages, testers and select merchandise to return to vendors - Use point of sale technology and applications to help in selling and fulfilling of customer orders - Follow hygiene standards and asset protection control and compliance procedures - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - At least 1 year of customer service or selling experience required - Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices - Comfortable communicating with customers virtually, via phone, and in person - Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events - Utilize point of sale technology and applications to help in selling and fulfilling customer orders - Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources - Show and teach the use of all beauty products by applying them on the customer - Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area - Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments - Partnership with the total Beauty team to drive sales and deliver the customer experience - Possess a passion and a business-minded attitude to succeed in a performance-based setting - Able to resolve customer problems in a constructive and forward-looking way - Strong organizational skills and can manage multiple tasks at once in a fast-paced environment - Able to work a flexible schedule including evenings & weekends - Enthusiasm for the beauty industry and the skills to provide outstanding customer care - Flexible and able to use sound judgment in ambiguous situations - Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department - Frequent use of computers and handheld electronic equipment - Reaching, including above eye level, crouching, kneeling, stooping and color vision - This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder - Lifting and moving items weighing up to 25lbs Preferred Qualifications: - Previous cosmetic or fragrance sales experience a plus Required Skills: Product Knowledge - Beauty Products, Makeup Application, Point of Sale Technology Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice