Retail Commission Sales Associate, Northshore -… at Macy's · Peabody

Summary: Macy's is a storied retail company that has been a part of America's heart for over 160 years. They are seeking a Selling Colleague to provide outstanding customer service and support sales goals while creating a welcoming shopping experience for customers. Responsibilities: - Provide an exceptional customer experience by ensuring the customer is always the priority - Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary - Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection - Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs - Be proficient in POS systems including but not limited to Search and Send and My Client - Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own - Develop new business and expand client base through networking, suggestive selling and on the floor presence - Maintain department recovery standards; including fitting room go backs to standard, if applicable - Retrieve additional merchandise for customers as requested - Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets - Assist in inventory and markdown process - Adhere to Asset Protection and inventory control and compliance procedures - Follows shortage programs and procedures - Perform these and other functions in an efficient manner, as directed by the Supervisor - Regular, dependable attendance and punctuality - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Provide an exceptional customer experience by ensuring the customer is always the priority - Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary - Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection - Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs - Be proficient in POS systems including but not limited to Search and Send and My Client - Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own - Develop new business and expand client base through networking, suggestive selling and on the floor presence - Maintain department recovery standards; including fitting room go backs to standard, if applicable - Retrieve additional merchandise for customers as requested - Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets - Assist in inventory and markdown process - Adhere to Asset Protection and inventory control and compliance procedures - Follows shortage programs and procedures - Perform these and other functions in an efficient manner, as directed by the Supervisor - Regular, dependable attendance and punctuality - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices - Comfortable communicating with customers virtually, via phone, and in person - Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events - Utilize point of sale technology and applications to help in selling and fulfilling customer orders - Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources - Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments - Partnership with the total team to drive sales and deliver the customer experience - Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers - Resourceful and able to adapt quickly to changing priorities - Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Position requires prolonged periods of standing/walking around store or department - May involve reaching, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions - Frequently lift/move up to 25lbs Required Skills: Product Knowledge, Sales, Technology Important Skills: Continuous Learning Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice