Retail Commission Sales Associate -… at Macy's · 580…

Summary: Macy’s is more than just a store; it’s a story that has captured the hearts of America for over 160 years. As a Furniture Sales Colleague, you will create exceptional shopping experiences, build lasting customer relationships, and achieve sales goals in the Furniture department. Responsibilities: - Achieving sales goals - Promoting protection plans - Managing return rates - Encouraging customer engagement with our loyalty program - Supporting inventory and fulfillment activities within your department - Using technology to assist customers in visualizing their purchases, placing orders, and comparing products - Providing expert guidance and addressing customer questions and concerns - Maintaining contact with customers throughout the delivery process and resolving issues to ensure satisfaction - Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions - Offering a warm welcome and creating friendly, personal conversations to create customer relationships - Recovering the floor, updating signs and pricing, and supporting any needed merchandise moves - Sharing our Loyalty program benefits and ensuring customers have all they need before ending with a sincere thank-you - Supporting one another with honesty, care, and collaboration - Striving to improve every day and taking pride in work Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges along with Client and Protection plan goals - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - 1-2 years of related experience is required - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales, Customer Relationship Management, Credit Account Management, Use of Electronic Devices, Cash Register Operation Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice