Retail Commission Sales Associate -… at Macy's · 2700…

Summary: Macy's is a well-established retail company that has been a part of American culture for over 160 years. They are seeking a Furniture Sales Colleague to create exceptional shopping experiences in the Furniture department by building customer relationships and achieving sales goals. The role involves promoting protection plans, managing returns, and supporting inventory and fulfillment activities while maintaining customer engagement throughout the delivery process. Responsibilities: - Achieving sales goals - Promoting protection plans - Managing return rates - Encouraging customer engagement with our loyalty program - Supporting inventory and fulfillment activities within your department - Using technology to assist customers in visualizing their purchases, placing orders, and comparing products - Providing expert guidance and confidently addressing customer questions and concerns - Maintaining contact throughout the delivery process and resolving issues to ensure satisfaction - Reviewing sales goals and staying up to date on current trends and promotions - Offering a warm welcome and creating friendly conversations to build customer relationships - Recovering the floor, updating signs and pricing, and supporting merchandise moves - Sharing loyalty program benefits and ensuring a positive delivery experience Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges along with Client and Protection plan goals - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - 1-2 years of related experience is required - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales, Customer Relationship Management, Credit Account Management, Use of Electronic Devices, Cash Register Operation Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice