Retail Commission Sales Associate - Fine Jewelry,… at Macy's · 301 S…

Summary: Macy's is a storied retail company that has captured the hearts of America for over 160 years. They are seeking a Fine Jewelry Sales Associate to provide outstanding customer service in their Fine Jewelry and Watch Complex, focusing on creating welcoming shopping experiences and building lasting client relationships. The role involves assisting customers with product selections, promoting loyalty programs, and maintaining the presentation of merchandise. Responsibilities: - Provide outstanding customer service in our Fine Jewelry and Watch Complex - Creating shopping experiences that make every customer feel welcomed, comfortable, and valued - Bring elegance, expertise, and personalized service to every interaction - Help customers find the perfect piece to celebrate life’s special moments - Demonstrate superior product knowledge to educate and assist customers - Focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program - Promote our loyalty and warranty programs - Support inventory and fulfillment activities - Support special events - Ensure the security, accuracy, and impeccable presentation of merchandise - Work closely with your team to achieve sales goals - Support special events - Uphold operational excellence in all aspects of the Fine Jewelry department - Begin each day energized and ready to make an impact - Review their sales goals - Learn about new arrivals and top-selling items - Stay up to date on current trends and promotions - Offer a warm welcome - Make eye contact - Create friendly, personal conversations to create customer relationships - Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock - Updating signs and pricing - Supporting any needed merchandise moves - Share our Loyalty program benefits - Make sure customers have all they need - End with a sincere thank-you - Walk the package around and use the customer’s name - Support one another with honesty, care, and collaboration - Strive to improve every day - Take pride in our work - Achieve sales goals - Learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience - Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance - Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education - In addition to sales goals, achieving Client and Protection plan goals - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Meeting and surpassing daily sales goals by delivering exceptional service - Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience - 1-2 years of related experience required - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Customer service, Product knowledge, Sales goals achievement Important Skills: Point-of-sale technology, Clienteling tools Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice