Bloomingdale's Credit Customer Care Specialist,… at Macy's · 7801…

Summary: Macy's is a storied company that has been part of memorable moments for over 160 years. They are seeking a Bloomingdale’s Credit Customer Care Specialist to provide a personalized and unique customer experience by addressing credit-related inquiries through various communication channels. Responsibilities: - Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional - Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding - Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience - Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed - Accurately document and update customer data, communications, and case details in agent desktop platforms - Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations - Maintain consistent, dependable attendance and punctuality - Flexibly support customer interactions across phone, chat, and email as business needs evolve Required Qualifications: - Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred - Able to work a flexible schedule including evenings & weekends - Empathic, patient, and professional while dealing with customers, especially in stressful situations - Strong organizational skills to manage multiple tasks with moving parts - Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results - Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel - Occasionally required to move about the workplace and reach with hands and arms - Requires close vision - Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners - Builds positive relationships and collaborates effectively with colleagues at all levels across departments - Approaches challenges and opportunities with creativity, strategic insight, and technical thinking - Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives - Adapts quickly to evolving customer needs and changing business priorities - Accurately completes financial transactions and solves practical problems across diverse sales scenarios - Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters Required Skills: Customer Service, Credit Services, Financial Transactions, Account Investigation, Data Documentation, Empathy, Patience, Agility, Sound Judgment Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice