Backstage Captain, Village of Allen - Full Time at Macy's · 190 E…

Summary: Macy's is a storied retail company that has been part of America's heart for over 160 years. They are seeking a Backstage Captain who will be an advocate for customers and a role model for colleagues, responsible for driving customer satisfaction, merchandising, and brand loyalty. The role involves leading colleagues, enhancing the customer experience, and ensuring exceptional service standards. Responsibilities: - Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service - Lead colleagues in the execution and completion of assigned tasks - As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding - Ensure high-level of customer service through problem-solving and customer-focused resolutions - Enhance the in-store customer experience by promoting our Macy's mobile app - Meet with People Leaders throughout the day to plan and monitor total store activities - Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes - Perform store opening and closing procedures, including accessing alarm system and settling the registers - Lead and participate in the adherence to our best in class merchandise standards - Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Proficient in communicating effectively with customers and providing clear direction to colleagues - Self-starter in adapting quickly to changing customer expectations and needs - Resourceful and able to adapt quickly to changing priorities and deadlines - High school diploma or equivalent - 1-2 years of direct retail experience preferred - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Preferred Qualifications: - 1-2 years of direct retail experience preferred Required Skills: Merchandising, Point of Sale Technology, Radio Frequency Equipment, Cash Register Operation Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, Tuition reimbursement