At Your Service Center Associate, Monterey Del… at Macy's · 100 Del…

Summary: Macy's is a storied company that has been part of America's heart for over 160 years, and they are seeking an At Your Service Center Associate to enhance the shopping experience. In this role, you will support various customer service activities, including merchandise returns and order pickups, while maintaining a welcoming environment and upholding service standards. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Help keep the shopping space clean, organized, and inviting - Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions - Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations - Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store - Be proficient in all systems needed to complete transactions - Ensure the collection area is organized so the customer pick-up experience is friction-free - Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean - Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders - Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you - Support one another with honesty, care, and collaboration to better serve customers and communities - Take pride in our work, achieve sales goals and learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales goal achievement, Credit account processing, Use of handheld electronic devices, Cash register operation Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, Comprehensive health and wellness coverage, 401(k) match to invest in your future, Paid time off, Eight paid holidays, Continuous learning and leadership development, Colleague Resource Groups, Volunteer opportunities