At Your Service Center Associate, Culver City… at Macy's · 6200 W…

Summary: Macy's is a storied retailer with a rich history in America, and they are seeking an At Your Service Center Associate to enhance the shopping experience for customers. This role involves supporting various service activities, ensuring a welcoming environment, and maintaining high service standards. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Upholding Macy’s service standards - Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean - Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders - Share our Loyalty program benefits - Acquire new customers by opening credit accounts and sharing loyalty benefits - Meet daily sales goal challenges - Communicate and collaborate with customers and colleagues - Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales goal achievement, Credit account processing, Use of electronic devices, Cash register operation, Order pickup systems Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice