Macy's→
At Your Service Center Associate, Culver City Center - Full Time
Entry LevelOn-siteFull-time
Location
6200 W Slauson Ave, Culver City, CA, 90230
Salary
Not listed
Experience
No experience required
Posted
1 day ago
Skills
sales goal achievementcredit account processinguse of electronic devicescash register operationorder pickup systems
Job Description
Summary: Macy's is a storied retailer with a rich history in America, and they are seeking an At Your Service Center Associate to enhance the shopping experience for customers. This role involves supporting various service activities, ensuring a welcoming environment, and maintaining high service standards.
Responsibilities:
- Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks
- Upholding Macy’s service standards
- Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean
- Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders
- Share our Loyalty program benefits
- Acquire new customers by opening credit accounts and sharing loyalty benefits
- Meet daily sales goal challenges
- Communicate and collaborate with customers and colleagues
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions
Required Qualifications:
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Must be able to read and understand employment policies and safety rules/procedures in English
- Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Required Skills: Sales goal achievement, Credit account processing, Use of electronic devices, Cash register operation, Order pickup systems
Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice