At Your Service Center Associate, Cross County -… at Macy's · 800…

Summary: Macy's is a storied retail company that has been part of America's traditions for over 160 years. They are seeking an At Your Service Center Associate to deliver a seamless and personalized shopping experience by supporting various service activities, including merchandise returns and order pickups, while maintaining high service standards. The ideal candidate will thrive in a fast-paced environment and possess strong multitasking and problem-solving skills. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Maintain a clean, organized, and inviting shopping space for customers - Lead through action by welcoming customers with genuine hospitality and engaging in personal conversations - Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store - Be proficient in all systems needed to complete transactions and ensure the collection area is organized for a friction-free customer pick-up experience - Recover merchandise and keep the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders - Share loyalty program benefits and ensure customers have all they need before they leave - Support one another with honesty, care, and collaboration to better serve customers Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Cash Register Operation, Electronic Device Handling, Sales Goal Achievement Benefits: Comprehensive health and wellness coverage, 401(k) match to invest in your future, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice