At Your Service Center Associate, Citrus Park -… at Macy's · 7801…

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking an At Your Service Center Associate to deliver personalized shopping experiences and support various customer service activities, including online order pickups and merchandise returns. The role emphasizes strong multitasking abilities and a customer-first mindset in a fast-paced environment. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions - Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations - Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, and ensure the collection area is organized for a friction-free experience - Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders - Share Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you - Support one another with honesty, care, and collaboration to better serve customers and communities - Take pride in work, achieve sales goals, and learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales Goal Achievement, Credit Account Opening, Loyalty Program Knowledge, Use of Handheld Equipment, Cash Register Operation, Transaction Processing Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice