At Your Service Center Associate, Bowie Towne… at Macy's · 15300…

Summary: Macy's is a storied retail company with a rich history, and they are seeking an At Your Service Center Associate. This role focuses on delivering a personalized shopping experience by assisting customers with various service tasks while maintaining high standards of service and organization. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Upholding Macy’s service standards - Help keep the shopping space clean, organized, and inviting - Greeting teammates with warmth - Help ensure the At Your Service areas is clean, organized, and ready for customers - Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - Welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations - Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store - Be proficient in all systems needed to complete transactions - Ensure the collection area is organized so the customer pick-up experience is friction-free - Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean - Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders - Sharing our Loyalty program benefits - Making sure customers have all they need - Ending with a sincere thank-you - Supporting one another with honesty, care, and collaboration - Take pride in our work, achieve sales goals and learn from each other to deliver individual and store results Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Buy Online Pickup In Store (BOPS) systems, Cash register operation, Electronic device handling Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice