At Your Service Captain, Parks at Arlington -… at Macy's · 3841 S…

Summary: Macy’s is more than just a store; it has been a part of memorable moments for over 160 years. As the At Your Service Captain, you will advocate for customers, enhance their experience, and lead your colleagues in delivering exceptional service while driving results through various selling initiatives. Responsibilities: - As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding - Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange - Enhance the in-store customer experience by promoting our Macy's mobile app - Meet with People Leaders throughout the day to plan and monitor total store activities - Lead colleagues in the execution and completion of assigned tasks - Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes - Perform store opening and closing procedures, including accessing the alarm system and settling the registers - Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services - Keep current on updates to services, promotions and policies - Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders - Perform all applicable sales and/or support duties in addition to above - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Proficient in communicating effectively with customers and providing clear direction to colleagues - Self-starter in adapting quickly to changing customer expectations and needs - Resourceful and able to adapt quickly to changing priorities and deadlines - High school diploma or equivalent - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department - Frequent use of computers and handheld electronic equipment - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Lifting and moving items weighing up to 30lbs Preferred Qualifications: - 1-2 years of direct retail experience preferred Required Skills: Point of sale technology, Radio frequency equipment, Customer service, Retail operations, Customer advocacy Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice