Assistant Supervisor, Herald Square - Full Time at Macy's · 151 W…

Summary: Macy's is a storied retailer that has been part of America's fabric for over 160 years. The Assistant Supervisor will prioritize customer experience through active supervision, enhance service culture, and support the Store Leadership Team in creating an engaging environment for both customers and associates. Responsibilities: - Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume - Manager customer service issues to completion - Manager customer flow throughout the building on high traffic days and reassign resources as needed - Lead store activities to ensure customer readiness and exceptional presentation standards - Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal - Role model ability to build lasting customer relationships ― provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them - Execute store opening and closing procedures; access to alarm systems and keys - Manage workload reports; lead a process if necessary - Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences - Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor - Oversee colleague execution and completion of daily Fulfillment responsibilities - Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-in - Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others - Assist colleagues with timekeeping issues (ex. clocking corrections, paid time off requests, etc.) - Assist Colleague Support in resolving employee relations issues - Regular, dependable attendance and punctuality - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - High School Diploma or equivalent required - 1-2 years related experience - Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers - Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department - Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment - Frequently lift/move up to 50lbs Required Skills: Customer Service, Store Systems - POS, Store Systems - MPOS, Store Systems - RF Equipment, Store Systems - MyClient, Store Systems - MyStore App, Timekeeping Systems, Resourcefulness Benefits: Comprehensive health and wellness coverage, 401(k) match to invest in your future, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice