Client Success Manager (Remote) at M3 in Dallas, TX

companyDescription
The Medicus Firm (TMF), a part of M3USA, is a national healthcare recruitment firm with a mission to be the market leader which is most respected for its Performance, People, and Partnerships.  One of the largest physician recruitment companies in the US, TMF focuses on providing the most efficient and effective recruiting services to hospitals and healthcare employers nationwide with unmatched sophistication, consultation, and market insight. Due to its transparent and consultative approach, The Medicus Firm is a nine-time winner of the Best of Staffing Client Satisfaction award, presented by ClearlyRated. By providing a collaborative work environment with a competitive compensation model, TMF has successfully built an accomplished team that is the recipient of multiple awards for its culture.
Due to our continued growth, we are hiring for a Client Success Manager at The Medicus Firm, an M3 company.
As part of the M3 family of companies, The Medicus Firm benefits from M3’s physician reach through millions of active physicians who regularly participate in market research, continuing education, clinical research, professional enrichment, etc.
jobDescription
The Client Success Manager works in managing existing clients, ensuring client satisfaction, and generating referrals and request for proposal opportunities for the company with key accounts and systems.  They will be responsible for managing a book of accounts through client-facing activities to develop and maintaining existing accounts to ensure success of each individual partnership, while identifying and completing request for proposals on behalf of the company.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Establish, develop, and maintain accounts and processes to ensure quality of client servicing is of the highest possible standard
Generate additional business or leads with current clients by obtaining referrals
Effectively manage accounts through the recruitment process via introductory calls, biweekly calls and formal project reviews
Ensure client adoption of processes, usage of client portal, and management of A/R collection
Assist production staff with any client issues or processes with existing clientele
Maintain and drive additional business with current accounts through strategic account development and client relationships
Create and generate references (live or in the form of a reference letter)
Identify opportunities and create client case studies on behalf of TMF to outline varying degrees of performance, financial impacts, or other areas where a client issue was solved
Manage case study portfolio: updates with new information, organization or case studies, implementation or usage within sales decks
Identify request for proposal opportunities and secure opportunities to submit bids
Manage all RFP processes from start to finish: securing of bids, obtaining necessary information, managing timeline, submitting proposals, and ensuring follow-up with secured bids
Effectively promote company’s services and develop new business by identifying leads, qualifying prospects, and building relationships
Achieve all individual key performance indicators, meeting as a minimum or exceeding targets quarterly and annually
Manages Client Satisfaction outcomes with all national accounts and their subsidiaries
Ensure processes and initiatives are understood and followed for internal teams and clients, and timelines or targets are achieved
Can implement ideas and strategies for the growth and success of client accounts
Can assist in determining pricing schedules, creating quotes, delivering proposals, and negotiating all contracts with current clients
Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients
Any other projects as assigned by the COO or VP of Strategic Accounts
qualifications
High school diploma or equivalent required.  Bachelor’s degree or equivalency preferred
3+ years of sales or recruitment experience or account management experience
Preferred experience in physician recruitment or healthcare sales
Proven track record in account management for healthcare recruitment
Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
Ability to effectively communicate with counterparts, management, clients, and internal departments
Strong record to target achievement (sales, revenue, quotas, margins, etc.)
Collaborative and supportive with colleagues
Excellent presentation skills
Excellent written and verbal communication skills
Demonstrated experience in resolving issues, brainstorming, and problem-solving
additionalInformation
About M3USA

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Benefits:
A career opportunity with M3 USA offers competitive wages, and benefits such as:
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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