Teller - Float (Colchester, Middletown S&S,… at M&T Bank · Colchester

Summary: M&T Bank is seeking a Float Teller to enhance the branch customer experience through various engagement and transactional processes. The role involves traveling to different branches, providing exceptional service, managing customer interactions, and ensuring compliance with banking policies. Responsibilities: - Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them - Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need - Accurately balance and process customer transactions efficiently following Bank Policy - Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system - Transition identified sales opportunity and provide introduction to appropriate banking partner - Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities) - Process customer/account maintenance accurately - Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies - Promote an environment that supports belonging and reflects the M&T Bank brand - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Complete other related duties as assigned Required Qualifications: - High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience - Ability to easily travel between branches on an as needed basis - Proven verbal communication skills - Proven interpersonal skills - Proven ability to demonstrated exceptional customer service - Well-organized - Proven time management skills - Proven prioritization skills - Proficient with internet user-level technology Preferred Qualifications: - Bilingual based on branch needs Required Skills: Cash Handling, Data Entry, Digital Engagement, Lobby Management, Transactional Processing, Retail Servicing, Anti-Money Laundering (AML), Bank Secrecy Act (BSA) Compliance, Know Your Customer (KYC) Compliance, Internet User-Level Technology