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Business Banking & Consumer Support… at M&T Bank · Getzville
Entry LevelOn-siteFull-timeGetzville, NY$18–$28.31/hr
Job Description
Business Banking & Consumer Support Specialist I
Location: Getzville, NY · Hybrid Position
Overview:
Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.
Primary Responsibilities:
- Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
- Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.
- Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.
- Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
- Prepare Proof of Claims (POC’s) for submission, including supporting documentation.
- Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.
- Prepare attorney referrals and assign to designated attorney.
- Assigns matter number to case in preparation for billing/payment.
- Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.
- Prepare, send and track claim forms.
- Perform skip tracing.
- Prepare ticket work to allocate funds received, to ensure payment of expenses.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.
Education and Experience Required:
High School diploma/GED plus 1 year related experience.
Proficient PC skills including word processing, spreadsheet and email software.
Education and Experience Preferred:
Associate’s degree.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.