Bilingual Teller - Float at M&T Bank in Worcester, MA

Summary: M&T Bank is seeking a Bilingual Teller - Float to enhance branch customer experience through digital engagement and transactional processing. The role involves traveling to different branches to assist with customer service and operational activities. Responsibilities: - Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them - Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need - Accurately balance and process customer transactions efficiently following Bank Policy - Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system - Transition identified sales opportunity and provide introduction to appropriate banking partner - Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities) - Process customer/account maintenance accurately - Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies - Promote an environment that supports belonging and reflects the M&T Bank brand - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Complete other related duties as assigned Required Qualifications: - High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience - Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment - Ability to easily travel between branches on an as needed basis - Proven verbal communication skills - Proven interpersonal skills - Proven ability to demonstrate exceptional customer service - Well-organized - Proven time management skills - Proven prioritization skills - Proficient with internet user-level technology - Ability to stand for long periods of time - Prolonged use of hands and fingers - Ability to lift light to heavy objects weighing 5lbs – 30 lbs - Ability to read fine print - Ability to interact with customers in an open face to face work environment Required Skills: Bilingual communication, Cash handling, Data entry, Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Know Your Customer (KYC), Internet user-level technology