Bilingual Spanish Teller - Georgia Avenue… at M&T Bank · Washington

Summary: M&T Bank is a financial institution that specializes in providing exceptional customer service through various banking solutions. The Bilingual Spanish Teller role focuses on enhancing the branch customer experience by managing transactions, educating customers on digital services, and resolving account issues. Responsibilities: - Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them - Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need - Accurately balance and process customer transactions efficiently following Bank Policy - Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system - Transition identified sales opportunity and provide introduction to appropriate banking partner - Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities) - Process customer/account maintenance accurately - Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies - Promote an environment that supports belonging and reflects the M&T Bank brand - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Complete other related duties as assigned Required Qualifications: - Must be fluent in Spanish/ English - High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience - Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment - Proven verbal communication skills - Proven interpersonal skills - Proven ability to demonstrated exceptional customer service - Well-organized - Proven time management skills - Proven prioritization skills - Proficient with internet user-level technology Preferred Qualifications: - Bilingual based on branch needs Required Skills: Cash Handling, Data Entry, Internet User-Level Technology, Anti-Money Laundering (AML), Bank Secrecy Act (BSA) Compliance, Know Your Customer (KYC) Compliance, Customer Service, Prioritization, Spanish Language, English Language