Project Manager (Remote, CST/EST) at M-Files in Remote

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role:

The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers.

Responsibilities and Duties:

Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. Project manager achieves these goals by:

In the project sales phase

• Planning the project so that it can be delivered to meet the defined objectives
• Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed
• Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing
• Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available
• Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired

 In the project execution phase

• Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project
• Establishing the project work practices, meetings and required means of communication
• Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged
• Defines the tasks allocated to the project team and external stakeholders, and follows up their completion
• Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer
• Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner
• Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost
• Driving project into completion and get the deliveries approved by the customer

 *Travel could be as high as 25% or more

Collaboration Opportunities

Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. Also raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting.

• Co-operates with Sales (Sales Manager, Key Account Manager) in projects.
• Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects.
• Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects.
• Co-operates with Service Managers to plan and execute transition from the project to service management

Key Competencies

• High ability to drive projects to completion and manage dependencies and issues during project, while maintaining the budget, schedule, and customer satisfaction.
• Strong people skills and ability to communicate with customers and translate their needs into specific actions and solutions.
• Ability to gain high-level expertise in M-Files solutions and technologies, to enable fluent co-operation with customers and internal stakeholders.