M.C. Dean, Inc.→
Dispatcher 1 - Caroline County, VA at M.C. Dean, Inc. · US-VA-Car…
Job Description
Dispatcher 1 - Caroline County, VA
Overview
About Modular Mission Critical
ModularMission Critical™ is the manufacturing campus for M.C. Dean’s complex, modular product line for datacenters and critical infrastructure. Located just north of Richmond, VA, this site is growing fast serving customers worldwide. Important openings include assemblers for our production lines and engineers and designers for products and continuous improvement. Join M.C. Dean’s more than 9,000 employees around the world making an impact through innovations in power and technology.
Why Join Us?
Our people are passionate about innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment for employees to build long-term careers.
M.C. Dean is seeking a dependable, customer-focused Dispatcher I to join our overnight operations team at our facility in Ruther Glen, Virginia. This is a fully on-site position supporting operations that function 24 hours a day, 365 days a year.
The Dispatcher I serves as a primary point of contact for customers, technicians, project personnel, and internal teams requesting service, maintenance, emergency response, or operational support. This position receives and documents service requests, creates and updates work orders, coordinates field resources, and communicates status updates to the appropriate stakeholders.
The ideal candidate is organized, responsive, detail-oriented, comfortable working independently overnight, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Receive service, maintenance, and emergency requests by telephone, email, databases, and other communication channels.
- Create accurate work orders or service tickets and ensure all required information is documented.
- Prioritize requests according to established procedures, customer requirements, and operational urgency.
- Dispatch technicians to work locations.
- Monitor technician availability, coverage areas, assignments, arrival times, and completion status.
- Communicate assignments, changes, and status updates to customers, technicians, managers, and project personnel.
- Monitor alarm and emergency notifications and coordinate the appropriate response.
- Maintain accurate customer, project, technician, and operational information within designated systems.
- Update work orders, service requests, communication logs, and dispatch records throughout the service lifecycle.
- Enter employee arrival, departure, attendance, and work activity information when required for timekeeping and reporting.
- Assist with overnight operational activities, including employee travel coordination and administrative support.
- Identify incomplete information, data discrepancies, and operational concerns and promptly notify the appropriate supervisor.
- Follow established dispatch procedures, work instructions, customer requirements, and Quality Management System standards.
- Support continuity of operations during emergencies, outages, staffing shortages, and periods of increased call volume.
- Participate in required training and maintain working knowledge of dispatch systems, customer procedures, and communication requirements.
- Perform other duties as assigned.
Qualifications
- High School Diploma / GED with 1+ years of experience
- Previous customer service, call center, dispatch, administrative support, or operations experience.
- Strong verbal and written communication skills.
- Ability to collect, document, and relay detailed information accurately.
- Ability to remain professional and composed when handling urgent or high-pressure situations.
- Strong organizational skills and attention to detail.
- Ability to manage multiple requests and changing priorities simultaneously.
- Basic proficiency with Microsoft Office applications, email, databases, and web-based systems.
- Ability to work independently during overnight hours while collaborating effectively with technicians, supervisors, and team members.
- Reliable attendance and dependable transportation to the Ruther Glen, Virginia facility.
- Ability to work the required overnight, weekend, and holiday schedule.
Preferred Qualifications
- Previous experience in a service dispatch, facilities, construction, maintenance, security, or emergency-response environment.
- Experience creating and maintaining work orders or service tickets.
- Experience working overnight in a 24-hour operations center or supporting multiple customers and projects.
- Familiarity with dispatch, call-management, timekeeping, or customer relationship management systems.
- Experience working within documented procedures or a Quality Management System.
Schedule and Work Location
This is a fully in-person overnight position located at the M.C. Dean facility in Ruther Glen, Virginia. This position is not eligible for remote work.
The employee will work:
- Four 10-hour overnight shifts per week
- A rotating weekly schedule
- Two weekends on, followed by two weekends off
- Assigned holidays based on the team’s coverage rotation
Because this role supports operations 24 hours a day, 365 days a year, reliable overnight, weekend, and holiday availability is required.
What Success Looks Like
A successful Dispatcher I provides timely and professional customer service, creates accurate and complete records, communicates clearly, follows established procedures, and helps ensure the correct resources are dispatched to the correct location without unnecessary delays.
- A competitive salary
- Medical, dental, vision, life, and disability insurance
- Paid time off
- Tuition reimbursement
- 401k Retirement Plan
- Military Reserve pay offset
- Paid maternity leave
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
Pay Range
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