Partner Success Specialist at Lyv Health in Austin, TX

About Us

Altro powers the next generation of wellness businesses with clinical infrastructure built for growth.

We're building a platform that enables wellness businesses to offer clinical services they currently can't provide on their own, including blood testing, prescriptions, and peptides, supervised by a clinical team. Think Shopify for wellness businesses.

The team behind Altro has done this before: Harvard Business School MBAs and a second-time founder, alongside operators and executives who've taken startups through exits as founding-team members. We're backed by top venture capital firms.

The tailwinds are massive: Peptides going mainstream, GLP-1s unlocking the category, the longevity movement in full swing, and AI unlocking what wasn't possible a year ago.

We're still early. Which means every hire matters. Join at the ground floor, work directly with the founders, and be part of something rare: a company at the intersection of a massive market shift and the moment when AI is reshaping what small teams can build.

Why This Role Exists

Altro's partners — wellness practitioners across the country — need a real person on the other side of the platform. Someone who onboards them well, answers their questions quickly, notices when they're stuck, and helps them succeed.

This is that person. You'll own the day-to-day partner relationship: from first login to steady engagement, from routine questions to escalation triage. Your work directly impacts partner retention, which directly impacts Altro's growth.

What You'll Own

Partner onboarding. Lead new partners through platform training, initial setup, and first successful use. Set them up to succeed independently.

Day-to-day partner support. Serve as the primary point of contact for partner questions, platform issues, and general support. Respond promptly, resolve thoroughly, escalate when needed.

Engagement monitoring. Watch partner activity and proactively reach out to at-risk or inactive partners. Bring them back before they churn.

Escalation and coordination. Log all interactions in Intercom. Escalate clinical or compliance questions to the right internal team. Keep partner-facing communication clear and accurate.

Retention contribution. Contribute to partner-facing resources — FAQs, playbooks, onboarding materials — and to broader retention initiatives as they develop.

What You Bring

• 4+ years in account management, customer service, concierge, or similar support role
• Quick learner and tech savvy. You pick up new platforms fast, get comfortable with new tools quickly, and figure things out without a manual
• Relationship-driven. You build trust across diverse practitioner types, from solo coaches to multi-location clinic owners
• Clear communicator. You translate clinical and platform concepts into language non-clinical audiences understand
• Highly organized. You manage a portfolio of partners with consistent follow-up, clean documentation, and no dropped balls
• Health tech curious. You treat sensitive information with discretion and are comfortable in a healthcare-adjacent environment
• Startup-minded. You're comfortable with ambiguity, bring ideas to the table, and don't wait to be told what to do

Logistics

• Location: US-based, remote
• Hours: Full-time contract
• Classification: 1099 independent contractor
• Compensation: $50/hour

Why This Role

You'll be the human face of Altro for the partners who make our platform work. You'll build real relationships with wellness operators across the country, see how a fast-growing B2B platform actually operates from the customer-facing side, and grow with the company as we scale.

If you thrive on being the person others rely on — the one who makes things run smoothly, notices what others miss, and knows how to make each interaction feel like it matters — this is that role.