Sales Support Specialist at Lyra Technology Group in Brentwood, TN

Summary: Lyra Technology Group is a private equity-backed holding company that invests in technology service businesses. They are seeking a full-time Sales Support Specialist to manage the purchasing process, ensure efficient office operations, and build vendor relationships to support ImageQuest's client needs. Responsibilities: - Successfully manage entire purchasing process for daily needs as well as involvement with multiple client projects - Collaborate and communicate with project team, sales, account management, solutions engineering and leadership to ensure team is aware of details of purchases, equipment delivery status, and pricing - Understand vendor pricing, selection, and availability to effectively provide best options to leadership, sales, relationship managers and solutions engineering - Ensure overall efficiency of ImageQuest office by managing infrastructure support (e.g., supplies, access control systems, and facilities management of the building) - Send client communications, participate in client meetings and manage smaller client accounts - Sales order billing for client hardware and fixed fees as well as third party billing to vendors - Collaboratively evaluate current and prospective vendors, recommend changes as needed, and serve as an interface to manage vendor relationships - Document and maintain ordering processes specific to each vendor, including escalation contacts, billing contracts, promotional terms and conditions, and purchasing minimums/requirements - Work to find alternates and substitutions when needed due to supply chain issues - Develop internal relationships, which is necessary to operate efficiently and effectively - Recommend changes and enhancements to system and / or processes - Assist Relationship Managers, Solutions Engineering and the Project Team to: Source and price new technology/equipment solutions - Understand client timelines and source equipment/technical solutions to meet key dates and deliverable - Provide product specifications, features, and benefits for proposal and sales presentations - Identify data to include in monthly reporting and be prepared to generate additional reports and pull data (such as costs, budgets, and expenses) as needed - Assist project management team in timing and delivery of new solution installations - Follow up on open tickets waiting on parts/equipment to update ticket - Process internal and client purchasing requests and place orders in a timely manner: Source and order equipment, hardware, software, and licenses - Utilize ConnectWise to identify equipment/licenses needed, generate purchase order, and order in a timely manner - Monitor purchase order progress regularly to ensure orders in process - Escalate with vendors as needed to ensure orders are processed and equipment delivered as scheduled - Escalate with ImageQuest leadership team as needed for assistance to meet scheduled delivery - Assist Field Technicians with tracking and ticketing associated with shipping, receiving, delivery, returns, and warranty of all equipment and supplies - Monitor and maintain inventory levels - Participate in meetings as needed - Consistently and accurately maintain ConnectWise with information needed by all departments to successfully care for clients and opportunities - Establish, build, and maintain strong working relationships with technical and sales team - Document warranty information within ticketing and documentation platform, process warranty claims, and return to vendor (RMA) orders and follow up as needed - Work closely with ImageQuest team members to order and maintain site inventories - Work with management team, when necessary, to upgrade internal technology - Sales order billing for client hardware and fixed fees - Equipment tracking - Project sales order billing for client hardware and fixed fees - Invoicing queue/service ticket billing for hardware destruction, additional client shipping charges - Create invoices in ConnectWise - Verify/post information in Lyra Business Central - Manage information in Alternative Payments for payment processing - Internal Purchasing credit card management, processing and accounting documentation - Work with Accounting for documentation and strict timelines during month end - Third party vendor service billing related to client projects or service tickets Required Qualifications: - Bachelor's degree or equivalent work experience desired - 1+ years' experience of successful sales operations or account management, including procurement/purchasing - Basic understanding of Managed Services Provider (MSP) business - Experience in establishing and growing vendor relationships - Ability to work both independently and collaboratively - General technical knowledge a plus - Ability to prepare written communication and materials - Interpersonal skills such as telephony and communication skills, active listening, and client care - Excellent organizational skills with keen attention to details - Ability to function well in a high-paced environment - Ability to multi-task and adapt to changes quickly Required Skills: Sales Operations, Account Management, Procurement, Purchasing, Managed Services Provider (MSP) Business, Vendor Relationship Management, Technical Knowledge, Telephony, Client Care