Hotel Food and Beverage Manager at LV legacy Media in Gatlinburg, TN

Summary:

The Food & Beverage Manager oversees all complimentary breakfast operations, ensuring exceptional guest service, food quality, cleanliness, and compliance with brand and health standards while managing inventory, costs, and daily operations. This role is responsible for hiring, training, scheduling, and developing team members, as well as monitoring guest satisfaction scores and implementing strategies to continuously improve the overall guest experience.

Key Responsibilities:

· Recruit, Hire, and Onboard Team Members

• Interview, hire, and onboard breakfast attendants, food service associates, and other F&B staff.
• Ensure proper staffing levels to meet occupancy demands.

· Train and Develop Employees

• Train associates on food safety, brand standards, guest service, cleanliness, and operational procedures.
• Conduct ongoing coaching and performance evaluations.

· Create and Manage Staff Schedules

• Develop weekly schedules based on occupancy forecasts and business needs.
• Control labor costs while ensuring adequate coverage for breakfast service.

· Oversee Complimentary Breakfast Operations

• Ensure breakfast is set up, maintained, and replenished according to brand standards.
• Monitor food quality, presentation, and service throughout operating hours.

· Order and Manage Inventory

• Order food, beverages, paper goods, cleaning supplies, and smallwares.
• Maintain appropriate inventory levels and minimize waste and shortages.

· Maintain Cleanliness and Sanitation Standards

• Ensure all food preparation, storage, serving, and dining areas meet health department requirements.
• Conduct regular inspections and corrective actions as needed.

· Monitor Guest Satisfaction Scores

• Review guest service surveys, online reviews, and brand reports.
• Implement action plans to improve breakfast experience and overall guest satisfaction scores.

· Manage Department Budget and Costs

• Control food, supply, and labor expenses.
• Track department performance against budget and identify cost-saving opportunities.

· Ensure Compliance with Brand and Safety Standards

• Maintain compliance with Holiday Inn Express brand requirements, food safety regulations, and company policies.
• Prepare for internal audits and health inspections.

· Lead Daily Operations and Team Performance

• Conduct daily shift meetings, manage employee performance, resolve guest concerns, and ensure smooth day-to-day operations.
• Foster a positive team culture focused on hospitality and service excellence.