Retail Operations Executive at LUXASIA · Kuala…

Retail Operations Executive

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose

As the Retail Operations Executive, you will manage the sales and operation function of the business. Reporting to the Senior Channel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.

Key Responsibilities

• Drive retail and counter sales performance by analysing sales trends, historical sales figures and targets, trade stock holdings, and tracking daily counter sales to achieve brand objectives.
• Build and maintain strong working relationships with retail partners and customers to support sales growth and strengthen brand performance.
• Collaborate closely with the Marketing team to execute promotional activities at counter level, support wholesale sales objectives and inventory management, and participate in new product launches and related events.
• Ensure counters adhere to brand merchandising guidelines and maintain the required counter image and maintenance standards. Ensure all BITAs are prepared and displayed on the selling floor on time, and monitor counter POS and MIM systems.
• Set retail stock levels and control trade stock holdings for each counter. Monitor stock levels, stock movement and product availability, ensuring adequate inventory at every counter. Track and verify the physical quantities of gifts with purchase (GWPs), samples and testers.
• Manage the end-to-end recruitment of retail staff, including sourcing, interviewing, hiring and training. Oversee staff discipline, daily operations and work schedules, while fostering teamwork and collaboration to achieve brand goals.
• Prepare and monitor market reports, sales performance reports, and retail staff sales commission and incentive reports to support business tracking and operational decision-making.

Requirements

• Tertiary qualification or an equivalent combination of relevant education and work experience to fulfil the role’s requirements.
• 3–5 years of working experience in the retail industry, with prior experience in the beauty industry considered an advantage.
• Previous experience in retail supervision and/or managing retail staff.
• Proficient in Microsoft Office applications, particularly MS Excel.
• Good written and verbal communication skills.
• Able to work under pressure, manage responsibilities independently and perform effectively with minimal supervision.
• Demonstrates initiative, a positive attitude and a pleasant disposition.
• Willing and able to travel as required.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.