Case Manager at Lutheran Community Services Northwest in Portland, OR

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. As a Case Manager with our Family Services team, this position will have direct contact with children, youth and their parents, case managers of voluntary agencies, and public schools in Oregon that are highly impacted by newly arrived refugee students (namely Multnomah, Washington, and Clackamas counties) and other educational programs to provide the necessary support to clients to achieve school success.

• Maintain case management for clients in accordance with state and federal-funded contracts

• Work with clients to develop strengths-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers including being the liaison between clients and schools, and other educational support services

• Provide school orientation to students and parents, connect students to afterschool activities (including homework help) and summer programs, and conduct outreach activities to share information with school contacts on program services

• Track and monitor student grades and attendance through regular contact with families and teachers’/school counselors.

• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and have access to public transportation, to attend required appointments and ensure that language access is provided at these appointments

• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers

• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

HOW YOU WILL BE A GREAT FIT:

• Demonstrated strong cross-cultural communication skills and ability to build rapport and work effectively with teens from diverse backgrounds

• High level of computer literacy is required. Be able to enter and retrieve data using computer systems, systems applications, cell phone applications, and other office equipment

• Be able to relate to and work with team members, and community partners from diverse backgrounds

• Be able to multitask and prioritize the needs of clients and the program with competing deadlines

• Experience working in child welfare, with immigrant and refugee populations, and/or with youth

• Basic mastery of Google Suite and Microsoft 365 applications; and case management software

• Uses a trauma-informed lens to navigate challenges, conflict and obstacles/barriers; demonstrates resilience, awareness and self-regulation

• Successfully completes tasks in a moderately noisy environment

• Moves equipment/materials weighing up to 10 pounds

• May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches or mosques

• Excellent communication skills with the ability to read, write, and speak in English.

• Standard LCSNW criminal clearance, including national sex offender, motor vehicle records, valid Oregon driver’s license with clean driving record, and active auto insurance

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.