Patient Care Coordinator at LunaJoy in Miami, FL

Job Title: Patient Care Coordinator

Department: Patient Services

Reports to: Patient Operations Manager

About LunaJoy

LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

We are looking for a Patient Care Coordinator to join our growing team. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients have a smooth and supportive experience as they navigate their mental health care journey. You will be responsible for managing patient inquiries, scheduling appointments, providing information about services, and collaborating with clinical and administrative teams to ensure seamless patient care. This position requires strong communication and organizational skills to ensure success.

As part of the LunaJoy team, you will play an essential role in directly contributing to support the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

• Serve as the main point of contact for patients, answering questions and providing information on services.
• Coordinate and schedule appointments for therapy and medication management.
• Work closely with clinical and administrative teams to ensure accurate and timely communication between patients and providers.
• Maintain patient records and update scheduling software to reflect changes in appointments.
• Address patient concerns and follow up to ensure they are receiving the appropriate care.
• Assist patients in understanding their care plans and provide educational resources when needed.
• Ensure that patient information is maintained in compliance with HIPAA and other regulatory standards.
• Participate in team meetings to ensure the delivery of high-quality care.

Qualifications:

• Bachelor's degree in healthcare administration, psychology, social work, or a related field (or equivalent work experience).
• Minimum of 2 years of experience in patient care coordination, medical office administration, or customer service.
• Strong organizational and time-management skills with attention to detail.
• Excellent interpersonal and communication skills with the ability to work effectively in a remote setting.
• Familiarity with scheduling software and electronic medical records (EMR) systems.
• Passion for women’s mental health and a commitment to making a positive impact.

Nice to Haves:

• Experience in mental health or women’s healthcare settings.
• Knowledge of telehealth platforms and virtual care coordination.
• Understanding of insurance and billing processes related to mental health services.

Why LunaJoy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

Compensation Range: $8 per hour, based on location, experience, qualifications, and applicable federal and state minimum wage requirements.

Benefits:

• Access to educational resources and professional development opportunities.
• Supportive community of like-minded professionals.
• Performance-based bonuses and additional perks.

Interview Process

HR Screen:

• The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.

Second Phase with Hiring Manager:

• Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission.

Offer Stage:

• After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.

Onboarding & Training:

• Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.