Fiber Management Specialist at Lumos in Remote

Lumos is looking for a full-time Fiber Management Specialist! If you have experience providing support for continued implementation and configuration of the 3-GIS application who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

As a Fiber Management Specialist you’ll rely upon substantial knowledge of multiple telecommunications technologies including DWDM, Ethernet and Gig Wave type designs. The ideal candidate must be able to understand the engineering and construction processes and workflows, read Red Lines, and revise DWG drawings along with other GIS based maps.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Provide technical support for internal Lumos and external vendors including 3-GIS Web and mobile end users.
• Work with the Lumos Manager, GIS to provide and implement best practices for data management including workflows, fiber records and other GIS data.
• Utilize Lumos established workflows to support engineering and construction teams in entering new telecom/GIS-based data into 3-GIS Web using the established processes and procedures.
• Test ArcGIS Online Web and Mobile versions for external construction vendors.
• Conduct end user needs assessments/requirements gathering workshops and document recommended solutions based on feedback from the customer and internal subject matter experts.
• Train both internal Lumos and external vendors on the proper use and adoption of 3-GIS.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required

• Excellent verbal & written communication skills.
• Capability to comprehend network diagrams/maps, learn network terminology, and solve problems.
• Understanding of key Centralized and Distributed split architectures through knowledge of numerous GIS/Fiber Management applications.
• Ability to use Microsoft Office Software required.

Other Experience & Requirements

• Minimum 3 years of experience with Engineering or GIS Engineering.
• Bachelors degree in GIS, Geography, Engineering, Computer Science or equivalent experience.
• Experience with Telecommunications, GIS and/or CAD.
• Direct knowledge and hands-on use of 3-GIS, Esri products (ArcGIS, ArcGIS Online, ArcGIS Enterprise).
• Experience with the use of other Fiber Management/CAD applications (Mapcom M4, CadTel, Autodesk).
• 3-GIS and/or Esri specific training/certification a plus.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.