Behavioral Health Patient Access and… at Luminis Health · Annapolis

Summary: Luminis Health is seeking a Behavioral Health Patient Access and Placement Specialist to ensure a seamless patient experience from initial contact through admission and transfer. This role involves accurate patient registration, coordinating authorizations, and facilitating communication between the hospital and external facilities while maintaining high standards of empathy and compliance. Responsibilities: - Accurately obtain and process patient demographic, insurance, and medical information; correctly identify and register patients - Manage assigned Epic work queues; prioritize workload to meet departmental performance and productivity standards - Maintain a thorough understanding of downtime procedures and perform essential functions during system outages - Courteously answer and return patient related calls per HIPPA policies; provide warm, friendly greetings to patients and families/visitors - Identify insurance verification issues and take steps to resolve them - Under the direction of Mental Health Clinicians and/or Psychiatric Providers, arrange and facilitate timely placement, acceptance, and transport for patients requiring transfer to external behavioral health facilities - Obtain authorizations for services; inform clinicians/providers of authorization status and any additional information requested - Facilitate secure transmission of faxed patient demographic and clinical information; verify receipt and completeness - Prepare and distribute transfer packets; identify missing documentation and initiate follow‑up - Arrange transportation, notify facility and unit staff of transfer arrangements as requested - Troubleshoot barriers to prevent delays in transfer or discharge - Demonstrate proficiency in Epic and related administrative applications - Adhere to compliance policies; maintain confidentiality and data integrity - Stay current with department and hospital updates via meetings, in-services, and communications - Participate in process improvement initiatives and data collection - Assist with training and orientation of new staff Required Qualifications: - High School diploma or equivalent required - One year experience in a healthcare setting (behavioral health preferred) - Excellent customer service and communication skills - Strong prioritization and problem‑solving abilities - Proficiency with Epic/EMR applications - Typing/word processing at 35 wpm or higher - AHA BLS certification within 90 days of hire Preferred Qualifications: - College coursework toward an AA/BS in a Behavioral Health field - Experience with patient registration and scheduling in a fast-paced, team-oriented environment Required Skills: Epic, Electronic Medical Records, Patient Registration, Medical Insurance Verification, AHA BLS Certification Benefits: Medical, Dental, and Vision Insurance, Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year), Paid Time Off, Tuition Assistance Benefits, Employee Referral Bonus Program, Paid Holidays, Disability, and Life/AD&D for full-time employees, Wellness Programs, Employee Assistance Programs and more*Benefit offerings based on employment status